FAQ

SHIPPING & DELIVERY

Where does nose ship to?
When can I receive my order?
What are your shipping charges?
Where is my order?
Will I be charged for customs and import duty?

RETURNS AND EXCHANGES

What is your return & refund policy?
What is your return & exchange policy?
What return options are available?
What are the return shipping charges?
Return & exchange process
Self Shipment (for East Malaysia and International returns)
How long does it take to process my refund?
How long does it take to process my exchange?
Can I return online purchases in-stores?

ORDERS

What is the status of my order?
Can I my amend or cancel my order after confirmation?

PRODUCT & SIZING

What shoe size should I buy?
The product I received is flawed and/or damaged. Can I request for a refund or exchange?

ACCOUNT

I forgot my password. What should I do?

BILLING

What forms of payment do you accept?
Why was my payment declined and what should I do?
Did my payment go through?

PROMO CODE

How do I apply a promo code?
Where can I find my 15% off first purchase promo code?